Category Archives: Workflow

Update: Workflow – Planned maintenance in September 2019

This Summer, IT Services are renewing all the servers and operating software that sits behind Workflow. This is essential work is needed to maintain the performance and integrity of the platform.

The work has been scheduled between 2-4 September

Downtime Schedule

  • Monday, 2 Sep 17:00 – The site will enter maintenance mode and cannot be used.
  • Tuesday, 3 Sep 12:00 The site will exit maintenance most and enter a testing period. Workflow can be used but any changes made to sites are at risk of being lost. Workflow will be available but we strongly advise that no changes are made to any sites. In the event that we encounter a critical issue we may need to roll back to the existing infrastructure and any changes made to Workflow sites will be lost. The chances of this happening are minimal as we carry out all changes on a staging environment first and carry out thorough testing before we make changes to the live environment. We do recommend that use of Workflow is limited to Read only for these two days to minimise the risk of work being lost.
  • Thursday, 4 Sep 10:00 Testing will be complete. If they were unsuccessful, the previous version will be restored resulting in any changes users made being lost.
  • Thursday, 4 Sep 12:00 – Workflow will be ready to use as normal.

If you have any questions about this work, please contact

Workflow Upgrade

Following consultation with colleges, work to upgrade Workflow is scheduled for 11th and12th September 2018. During the upgrade Workflow will be taken down and will not be available to colleagues or students. We apologize for the inconvenience, but the upgrade is essential to keep the platform in line with the most stable release of the software and to maintain platform performance and security.

View and test out the new version

If you would like to test the new version of Workflow and feedback to us before the sign off, please visit and email any feedback to

Time Scales

  • Tuesday 11 and Wednesday 12 September 2018 – Workflow upgrade*
  • Thursday 13 September 2018 – Workflow will be back online for User Acceptance Testing**
  • Friday 14 September 2018 – Workflow upgrade sign off**

The Digital Learning Support team are currently upgrading the dev environment so that we can analyze any new features or changes to functionality. Digital Learning support will issue guidance about any key differences prior to the end of the Summer term.

*During this time Workflow will be taken down and will not be available to colleagues or students.

**Although Workflow will be available to use on these days, it is still ‘at risk’. We advise that colleagues and students do not make any critical edits to Workflow sites during this ‘at risk’ period as any changes are likely to be lost should problems arise requiring us to roll back to the current version of the software. We will put up a message in Workflow during the ‘at risk’ period to warn users of this.


Digital Learning Support Self Service

You can now raise a help request directly with the DL Team through the MySupport Self Service.  

Why use The Digital Learning Support Self Service?

  • If you are working within the UAL network it is quick and easy to use!
    *It is not yet available outside of UAL network
  • Using Self Service will enable the team to process the requests more efficiently than by email. It automatically generates and sends you a support ticket that confirms your request for support.
  • Using Self service helps capture all the required information up front and saves time spent by the team contacting the sender for additional information before work can start on resolving the requests
  • Using Self service will ensure requests are automatically directed to the correct team, for example, login issues will be automatically directed to IT Services rather than Digital Learning Support
  • Through Self Service you can track the the progress of your request, or update your request with further information. This helps keep all communication about your request in one place, rather than dispersed across various emails.

Please do bookmark the link and consider using Self Service next time you need to contact DL Support. We look forward to supporting you!





Getting started with MyBlog, Moodle and Workflow

UAL Digital Learning Platforms – Workflow, MyBlog and Moodle form the core of our digital provision for supporting student learning facilitating reflection, exchange of knowledge and ideas, and documentation of creative practices between students, staff and wider communities. The Digital Learning team understand, however, that before you can use these with your students, you need to have some familiarity and confidence in navigating the platform and understanding in how to use some of the core features.  We run regular workshops that will help get you started and give you the opportunity to chat through any issues to build both your understanding and your confidence.

The workshops are delivered online using a virtual classroom called Blackboard Collaborate where you can chat in real time with the tutor and other participants from a location convenient to you.  The workshops are usually structured in 3 steps. Firstly, the tutor will deliver a short presentation giving examples of how the platform is being used in different teaching contexts and highlighting use of various tools and features. You will then engage with a number of short tasks that guide you through the core features of the platform.  During this time you can stay online and speak directly to the tutor if you require further help or support. The session will conclude with a discussion where you can share with the tutor and the other participants your thoughts on the platforms, something you created with them or any other ideas you have.

The workshops last an hour and a half and are scheduled on a weekly rolling basis. You don’t require any special equipment or software – just a quiet space, a laptop connected to the internet, and a set of headphones. Using a microphone would be a plus, but it is not essential.

All the workshops with full details can be found from the Digital Learning Workshops page on Canvas, along with a booking form.

Previous participants told us:

Being able to try out things without worry. I mistakenly deleted an entire course! 

‘The live element was great.’

Sign up and come and join the discussion and find out more about how you might use these platforms in your teaching!