Category Archives: Scheduled maintenance

MyBlogs infrastructure improvements

Over the coming months we are carrying out a complete refresh of the MyBlog infrastructure (i.e. the servers and associated hardware that the platform sits on). This is the first major refresh since the blogging service was introduced over 5 years ago. In that time blogging at UAL has increased rapidly and is now widely used to support student learning across the University.

Why is this work needed?

This refresh is not only needed to maintain the performance and reliability of the MyBlog platform but to meet the needs of new and innovative approaches to teaching large student cohorts. As a result of this refresh we can expect to see a faster, more stable platform with fewer outages and down time, and improved capacity to manage demand during peak usage periods. MyBlog is now fully incorporated into IT’s Systems Refresh and Patching Programme so that the platform’s infrastructure will be maintained as part of a planned and managed life-cycle.

What changes can I expect to see?

Improved Security

As part of the refresh we will be improving the security of the platform to ensure that user log-ins and other data sent between your browser and the MyBlog platform are encrypted and secure. You will notice that the url changes from http to https – indicating a secure connection. Users should be aware that any media embedded from a non-https third-party website will no longer display on a blog page. Many sites, such as YouTube and Vimeo, have already moved to supporting https and will not present any issues.

We have also included real-time Antivirus scanning of file uploads to help protect against malicious viruses and other malware.

A new look and feel

We have refreshed the look and feel for the MyBlog platform to unify and simplify the look and feel of our DL platforms and improve the student experience in this area. We will not be adding or changing the functionality of the platform.

Removing obsolete accounts

Myblog contains some content which has  not been updated for a long time  and which belongs to students who are no longer at UAL. To free up much needed storage capacity and to comply with GDPR requirements we are going to remove student blogs and accounts which meet *all* the following criteria:

    • The student left UAL in any year prior to and including 17/18
    • The blog has not been updated since the academic year 15/16

Staff accounts and content will not be affected.

When is this work being carried out?

We have already started the work as there are many stages to this project. During the final phase we will need to take MyBlog out of service for a short period of time. The dates to be aware of are:

  • 05th February 2019 – final sync of user accounts and blog content from the old to the new infrastructure. We will need to take MyBlogs out of service, but will aim to keep this to an absolute minimum. 
  • 06th February 2019 – DNS updated – MyBlog will be available, but may take up to 24 hours before it is fully accessible globally. MyBlog will be available almost immediately to those accessing it from the UAL network however, the service should be considered ‘at risk’.  Users may lose their work if they make changes during this period and we have to roll-back
  • 07th February 2019 – final testing and sign off / roll back decision

I have questions, who can I contact?

If you want to know more about this work, or have any concerns about how it will impact your students please either contact Ruth Powell or



Moodle Upgrade 2018_19

The DL Team would like to thank all colleagues for their patience and co-operation over the past couple of months as the integration of SITS with Moodle was completed. It was an extremely challenging project for all teams involved.

The next step for Moodle is an upgrade. Normally, we would have upgraded this Summer, but due to the other projects it wasn’t pragmatic to add in a further complexity. It’s important that we stay up to date with our release of Moodle, so ideally we need to upgrade this Autumn term if at all possible (we will resume our normal upgrade process Summer 2019).

Upgrade – Expected down time
IT Services have advised that the upgrade and testing will take two days during which time Moodle will not be available for use. Please can colleagues advise of:

a) preferred dates for us to carry out the upgrade
b) dates that we must avoid (i.e. assignment submission dates)

Agreeing dates
Because finding dates that are appropriate for all colleges is extremely difficult, we have set up a shared Google doc where dates can be entered, so that we can come to some agreement about the upgrade window. There never seems to be dates that suit all courses and any flexibility that can be offered by course teams to help us find a suitable date would be greatly appreciated. If you are aware of any dates when the upgrade can not take place (e.g. assessment submission dates) please do let your college TEL Coordinator know. Their contact details are at the bottom of this post.

Limitations on dates from DL Support
Unfortunately the Christmas vacation is not an option we can offer. An upgrade involves teams from multiple departments and not only is Christmas a time when we are very short staffed, IT Services also implements a code-freeze over this period. In addition, we do not carry out upgrades on a Friday due to the risk of Moodle being unsupported over the weekend.
Early in the New Year, i.e. Jan 2019 is a possibility, but we do not want to leave the upgrade later than this.

Upgrade version
We are currently assessing which version we will upgrade to and it will either be the latest release but one (3.4) or 3.5 if that contains critical bug fixes. Once the version has been decided the DLSupport team will provide details of any important changes or new features to be aware of.

College Technology Enhanced Learning (TEL) Co-ordinators

Bing Choong ( – Camberwell, Chelsea and Wimbledon
Vija Skangale ( – Camberwell, Chelsea and Wimbledon
Jennifer Williams-Baffoe ( – Central Saint Martins
Caroline Rogers ( – London College of Fashion – London College of Communication

New Servers for OAT – 20th March

The current servers for OAT are old and out of date. To maintain the performance and security of OAT, IT Services will be migrating OAT to new servers on 20th March 2018 and will take a full day to do the necessary work.

OAT will be taken out of service for the day whilst the work is carried out.  We have tried to schedule the work for when the least number of people will be needing to use OAT but acknowledge that some people will be affected by this maintenance work. We apologise for any inconvenience caused.