Date(s): 13th July 2018
The DL team have now made the course sites for the 18/19 Academic Year available in Moodle and have enrolled staff to their courses (based on their 17/18 enrollment status).
We are still working to get the 18/19 courses to display in the correct order on the MyCourses page in Moodle. Staff are advised to navigate to their 18/19 course sites using their staff profile located under the drop-down menu from the user’s name in the top right corner. Whilst this work is in progress we have disabled the 18/19 courses in the Admin Tool. If any urgent changes are required to staff enrollments please contact firstname.lastname@example.org.
Staff are now able to edit their 18/19 course sites and roll-over any required content from this year’s sites.
In addition to working on the Course List display, we are starting to process the student enrolments on the 18/19 course sites and we expect this process to complete today.
Date(s): 11th July 2018
Following the IT problem that arose on Monday 09th July causing course sites to not display in the Moodle Digital Learning Support team have made considerable progress in resolving the issue and preparing the course data and enrolments for the 18/19 course sites.
Yesterday the server problem was resolved and course structures were restored and correctly displaying in Moodle. Today the team have been working specifically on preparing 18/19 course sites, meticulously checking staff enrolments to ensure that course sites and enrolments for the next academic year are correct. This is an extremely complex process and involves detailed cross-checking between the old QL data and the new codes and information we are receiving from SITS. Late this afternoon we started the process of pushing all the 18/19 course data to the staging server and will have to leave this to run overnight.
I apologise for the delay in providing access to the 18/19 course sites for staff. The earlier IT problems and the fact that we are managing new processes with the SITS data mean that we are having to proceed with extra caution so that we catch minor and fix any glitches in the data before making everything available to users.
We are hopeful that we will be able to give users access to their 18/19 course sites by tomorrow at the latest.
Date(s): 11 July 2018
IT Services are continuing to investigate why Moodle suddenly appears to go ‘offline’. The Moodle server is constantly being monitored and we know that this server is stable and not going down in any way. We are also confident that the problem is not related to any of the recent maintenance work we have been doing on Moodle.
In terms of resolving the problem, IT Services have managed to replicate the issue and can ‘see’ the problem, but are still trying to diagnose the underlying cause.
The problem is only affecting users who are accessing Moodle from within the UAL network. External users aren’t affected. Chrome also seems to be more problematic than other browsers.
Whilst IT Services continue to identify the problem users may find that rebooting their computer or using a different browser helps minimise the problem.
We will update you with progress as I receive further information from IT Services.
Thanks for your patience and apologies for any inconvenience caused.
Date: 11th July 2018
We’re happy to note maintenance is now complete and all services have been restored. The following Turnitin services were unavailable on July 10, 2018:
- Turnitin and TurnitinUK (including all integrations)
- Feedback Studio for iOS
Thanks for your patience!
Stay up to date with Digital Learning Support news by following @dlsupportUAL on Twitter.
Date(s): 10th July 2018
An update to the problem of course sites not showing correctly in Moodle. The problem was caused by an issue with the server and databases that hold and process the course and enrolment data. This has now been resolved and successfully tested on our staging environment.
We have just updated Moodle live environment and all courses should now be available again, (please note: some of the 15/16 sites may not appear in quite the right order. We will look into this tomorrow).
Course Roll over:
We are now starting to enrol staff onto the new sites for the 18/19 academic year. We expect this process to complete tomorrow, and I will send a further update to let you know when next year’s course sites are available for colleagues to use.
We apologise for the inconvenience caused and thank you for your continued patience.
Date: 10th July 2018
Further to the yesterday update, we are aware of two IT issues that are currently affecting Moodle. Please be assured that work is being carefully co-ordinated across multiple teams in DL Support and IT services to try and resolve these as quickly as possible.
- Moodle appears to go ‘down’ or ‘offline’. This is an intermittent problem that is also affecting other web services. It is not related to the change in Moodle hosting or the SITS integration project. IT Services have been able to replicate the problem, which is the first step in diagnosing the underlying cause.
- Courses not showing correctly in SITS. Yesterday, there was a problem with the server that holds and processes the data from SITS. We are in the process of reinstating the data and carrying out testing on the staging server before updating the live environment.
We will update you as soon as we have any further information about either of these issues. Apologies for any inconvenience caused.
We are receiving calls of a number of problems that are impacting on Moodle. Earlier today there was a problem with the data and some people reported not being able to see all their course sites in Moodle. This issue has now been resolved.
We are also being told of some cases where Moodle suddenly appears to go offline. We are constantly monitoring the server availability and have not detected any unexpected downtime. There is also some odd behaviour being reported from other areas such as the UAL website so these issues may be related. IT Systems are looking into the issues to try and diagnose the underlying cause.
We will keep you informed with any new updates on the situation please take our sincere apologies for any inconvenience caused.
Digital Learning Support Team
Teaching and Learning Exchange