Intermittent problems with Moodle Access

Date(s): 11 July 2018

Information:

IT Services are continuing to investigate why Moodle suddenly appears to go ‘offline’. The Moodle server is constantly being monitored and we know that this server is stable and not going down in any way. We are also confident that the problem is not related to any of the recent maintenance work we have been doing on Moodle.

In terms of resolving the problem, IT Services have managed to replicate the issue and can ‘see’ the problem, but are still trying to diagnose the underlying cause.

The problem is only affecting users who are accessing Moodle from within the UAL network. External users aren’t affected. Chrome also seems to be more problematic than other browsers.

Whilst IT Services continue to identify the problem users may find that rebooting their computer or using a different browser helps minimise the problem.

We will update you with progress as I receive further information from IT Services.

Thanks for your patience and apologies for any inconvenience caused.

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